Tell five people.
I have a complaint. I threatened to reveal all to the Innernets unless I got a satisfactory response. I did not.
Hence.
So, several months ago Calvin purchased a performance chip from SLR Motorsports, to install in our new Trailblazer. We paid our $75, received the chip, and realized it wasn’t what we were looking for. So, following the instructions of the return policy, I sent the chip back and requested a refund.
That was back in September.
Since then I have followed up with them three times, trying to find out the status of our refund. I sent e-mails in October, November, and December. They haven’t responded to any of them. There is no customer service line to call, just an e-mail address or a contact form on their website.
Contrary to what they claimed on their website and in their e-mails to us, installing this performance chip into our truck would have voided the warranty – a fact I’m glad we twigged on before we did the installation. We returned the product, they haven’t refunded the money, and they haven’t responded to our multiple queries.
So, I’m tellin’.
My gentle snowflakes, do me a favor, would you? Tell five people NOT to buy from SLR Motorsports. As I said in the e-mail I sent to them, in this day and age you’d think a company would be smarter about treating its customers with courtesy and respect.
Don’t mess with me. I have the power of the internet on my side.
Not much gets my hackles up (whatever hackles are) as poor customer service. I’m sorry you’re having such a hassle with this – not only will I tell five people, I’ll have a t-shirt made up with “SLR Motorsports sucks big dicks” on it if you think that’ll help.
Kim – You are AWESOME. That’d do just fine.
Surely there has to be somewhere somehow that you can make a formal complaint with some sort of authoritative agency or something!
Good grief!!!
I’m updating my post for today!
Amy – You’re the best! Yes, I’m going to report them to the BBB, and also contest the charge with my bank. Fuckers.
Heheh. Don’t piss off motorheads. (Google Charlie Wenzel if you really want to find out what can happen. And be prepared to spend hours.)
Posting up on my moto board in 5…4…3…
TB – Thanks for your help! With you guys at my back, we can collectively RULE THE WORLD.
People should gently ask them to take a look at this post. Like civilized folk. Maybe then invite them to dinner to discuss the issue. Where, as I learned from Robert DeNiro in The Untouchables, it’s much easier to hit them in the head with a bat.
Good luck.
Boundandgags – BWA! That was totally gross, in an awesome way.
“Sunny day, the stands are full of fans. What does he have to say? I’m goin’ out there for myself. But… I get nowhere unless the team wins.”
::THWACK::
Brr.
Warning about SLR Motorsports!
At this point it has nothing to do with the money it was only $75 should have know better.
It’s all about the customer service and shitty product they provide at SLR Motorsports.
I thought I would give them a try and if I did not like it I would just send it back to SLR Motorsports.
You know your in trouble when you open the package and there is this little black box with wires hanging out of it and the instructions tell you to contact your dealer to determine which wires to cut.
They were nice enough to include butt splices and a warning that if you cut the wrong wire you “could” destroy your cars computer.
I think it will be funny to Google them and see how many of these comments show up on the same page.
Thanks everyone!
I, like Laura bought two chips from SLR in Nov. 2008. When one was installed and showed nothing, I got a Return Authorized # and returned it. Each month I email a request for “where is my money”. No response.
TOTAL CROOKS!!
Well shit, i geuss i got screwed, it was not what i expected ethier, and from the sound of it there is no use trying to return the “little black box”
I’m glad I did a review search on SLR performance chip before I purchased it. I kinda thought it was to good to be true…like the old saying goes “if it smells like poop it probably is poop” Just about everything I buy now gets a review search. Thanks everyone